Refund policy

Haus of Ka’el Return and Refund Policy

Effective Date: October 16, 2026

At Haus of Ka’el, we believe in products with purpose. We appreciate every customer who supports our mission of creating meaningful change in our communities. Please review our return and refund policy before placing your order.

1. Return Eligibility

Haus of Ka’el offers a 30-day return window from the date of delivery, exclusively for items that arrive defective, damaged, or incorrect.

To qualify for a return, you must contact us within 30 days of delivery. Items must be returned in their original condition, with original packaging and tags where applicable.

We do not accept returns for buyer’s remorse or changes of mind, including orders placed incorrectly by the customer, dissatisfaction with a style preference, or a change in purchasing decision. Please review product descriptions, sizing information, colors, and other product details carefully before completing your purchase.

This policy does not limit any rights available to customers under applicable law.

2. How to Request a Return

If your order arrives defective, damaged, or incorrect, please contact Haus of Ka’el through the contact page on our website.

Please include:

Your order number.
A description of the issue.
Photographs showing the defect, damage, or incorrect item, if applicable.

Please wait for return instructions before mailing an item back. We will review your request and provide instructions for the next steps.

3. Return Shipping

Haus of Ka’el will cover reasonable return shipping costs for items confirmed to be defective, damaged, or incorrectly fulfilled.

Customers are responsible for return shipping costs when requesting a return for a change of mind. However, because Haus of Ka’el only accepts returns for defective, damaged, or incorrect items, change-of-mind returns are not eligible under this policy.

4. Refunds

Refunds are processed after the returned item has been received and inspected.

Once the returned item has been received and the issue verified, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original method of payment for the full purchase price of the eligible returned product. Original shipping charges are excluded from refunds where permitted by applicable law.

Please allow additional time for your bank, card issuer, or payment provider to process the refund and make the funds available.

5. Incorrect, Defective, or Damaged Orders

If we send you the wrong item or your order arrives defective or damaged, please contact us within the 30-day return window. We will work with you to resolve the issue through an appropriate return, refund, or replacement, subject to applicable law and product availability.

Haus of Ka’el will cover reasonable return shipping costs for confirmed fulfillment errors and defective or damaged items.

6. Exchanges and Replacements

Exchanges and replacements for defective, damaged, or incorrect items are subject to product availability. If a replacement or exchange is unavailable, an eligible refund may be issued in accordance with this policy.

We do not offer exchanges or returns solely because a customer changes their mind about a purchase.

7. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please check with your bank or payment provider first, as processing times vary.

If you still need assistance, contact Haus of Ka’el with your order number and refund details.